FAQs

Dried coffee, if stored properly, can last for months and even years.

Coffee does degrade over time, and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.

Our decaf coffee is decaffeinated using the Swiss Water® Process. This is a clean decaffeinating method which uses 100% green coffee extract and carbon to filter the caffeine out. This method ensures only caffeine is removed to keep the original quality of the beans intact.

Essentially, all roasted coffee originates from a roaster, whether that roaster is a large international multi-brand business or a small-batch local roaster. The difference from buying direct from the roaster versus from the supermarket is basically, control. Supermarkets these days are well equipped to source good coffees, single origins and beans, however their buying processes can increase the time before it gets to the consumer.

Our production is based on demand and is 100% committed to producing quality, consistency and fresh roasted coffee. "Fresh" means it was roasted prior to consumption and it has been through the degassing process, which is an essential process to release CO2 from the beans. And I'd like to bust-a-myth here - not all direct-from-the-roaster coffees are more expensive! We are on par with the supermarket prices, and we can guarantee you quality and freshness and we deliver directly to your door.

We source the best beans from the best coffee producers around the world, and we roast them fresh to order. We frequently pay well above Fair Trade prices to support coffee farmers using sustainable and ethical practices.

We always recommend that you buy whole bean coffee. Your coffee will be much fresher and taste much better if you grind it at home. However, if you're not ready to grind your own beans quite yet, then we are happy to freshly grind your coffee for you. You can select a grind during the checkout process.